What the government offers, and how to get it
Programs & services
143 services and 56 programs from the Citizen’s Charters of 10 offices: who each is for, what to bring, the fee and how long it takes.
Category
Who it’s for
45 programs and services for businesses
| Program or service | Type | Office | Fee | Time | |
|---|---|---|---|---|---|
| Jobs, training & livelihood | |||||
| Social Enterprise Tabang sa Usbong Pagbangon (SET-UP) Cash-for-Work ProgramCash aid to sole proprietors, associations and cooperatives whose livelihoods were hit by calamities or other events.Program · CSEA | Program | CSEA | — | — | |
| Farming & fishing | |||||
| Market Development (buyer and seller matching, trade fairs)Helps farmers and fisherfolk find buyers or suppliers and join trade fairs.Service · MAFAR None 2 hours | Service | MAFAR | None | 2 hours | |
| Business & cooperatives | |||||
| Technology Transfer and Commercialization Program (TTCP) and BESTHelps small businesses adopt technology, with training, consultancy, packaging and label design, product testing and equipment help.Program · MOST | ProgramDraft charter | MOST | — | — | |
| Bangsamoro Standards and Halal Testing Laboratories (BSHTL)Paid testing of food and water (chemical, microbiology, halal/porcine DNA) and calibration of road tankers and measures.Program · MOST | ProgramDraft charter | MOST | — | — | |
| OneLabDOST network that refers test samples to partner labs nationwide from one point of contact.Program · MOST | ProgramDraft charter | MOST | — | — | |
| Conduct of Technology Needs Assessment (TNA) for MSMEs UpgradingSite assessment of a business's technology needs, the first step for upgrading help.Service · MOST None 22 working days | ServiceDraft charter | MOST | None | 22 working days | |
| Full-blown MSMEs Upgrading Project ProposalPreparation of a funded technology upgrading proposal after the TNA.Service · MOST None 21 working days | ServiceDraft charter | MOST | None | 21 working days | |
| Request to Join Promotional Events as ExhibitorLets people or small businesses with a technology, product or expertise exhibit, present or train at MOST events.Service · MOST None 3.5 working days | ServiceDraft charter | MOST | None | 3.5 working days | |
| Laboratory Testing and Calibration ServicesTesting of food and water samples and calibration at the BSHTL.Service · MOST Varies by test (e.g., PHP 550 per microbiology count, PHP 9,000 for porcine/halal verification) | ServiceDraft charter | MOST | Varies by test (e.g., PHP 550 per microbiology count, PHP 9,000 for porcine/halal verification) | — | |
| Permits, licences & accreditation | |||||
| Issuance of Permit to ConstructHealth facilities get a permit before building, expanding or renovating a hospital or clinic.Service · MOH Refer to Health Facility Schedule of Fees; ₱1,000.00 to ₱3,000.00 depending on facility type 11 Days, 2 Hours, 20 Minutes | Service | MOH | Refer to Health Facility Schedule of Fees; ₱1,000.00 to ₱3,000.00 depending on facility type | 11 Days, 2 Hours, 20 Minutes | |
| Issuance of Initial License to Operate/ Certificate of Registration of Regulated Health FacilityNew hospitals, clinics, laboratories and other health facilities get their first licence to operate.Service · MOH Refer to Health Facility Schedule of Fees; varies by facility type (e.g. Birthing Home ₱4,500.00, Infirmary ₱6,000.00, Level 1 Hospital ₱6,500.00), plus cash bonds for DATRC, drug testing labs and MFOWS 16 Days, 3 Hours, 5 Minutes | Service | MOH | Refer to Health Facility Schedule of Fees; varies by facility type (e.g. Birthing Home ₱4,500.00, Infirmary ₱6,000.00, Level 1 Hospital ₱6,500.00), plus cash bonds for DATRC, drug testing labs and MFOWS | 16 Days, 3 Hours, 5 Minutes | |
| Renewal of License to Operate/ Certificate of Registration of Regulated Health FacilityLicensed health facilities renew their licence to operate each validity period.Service · MOH Refer to Health Facility Schedule of Fees; varies by facility type (e.g. Birthing Home ₱3,000.00, Infirmary ₱6,000.00, Level 1 Hospital ₱6,000.00); 10% discount if filed 1 October to 30 November; 100% surcharge if expired up to 3 months 15 Days, 3 Hours, 25 Minutes | Service | MOH | Refer to Health Facility Schedule of Fees; varies by facility type (e.g. Birthing Home ₱3,000.00, Infirmary ₱6,000.00, Level 1 Hospital ₱6,000.00); 10% discount if filed 1 October to 30 November; 100% surcharge if expired up to 3 months | 15 Days, 3 Hours, 25 Minutes | |
| Remote Collection Permit for Clinical LaboratoriesLicensed clinical laboratories get a 2-week permit to collect specimens off-site within 100 km.Service · MOH ₱500.00 x number of sites 3 Days, 3 Hours, 15 Minutes | Service | MOH | ₱500.00 x number of sites | 3 Days, 3 Hours, 15 Minutes | |
| Validation of Drug Test KitsLicensed drug testing laboratories get newly bought drug test kits checked and validated.Service · MOH None 4 Hours, 35 Minutes | Service | MOH | None | 4 Hours, 35 Minutes | |
| Request for Electronic Drug Price Monitoring System (EDPMS) Account RegistrationDrugstores and drug establishments get an account to report medicine prices online.Service · MOH None 5 Days | Service | MOH | None | 5 Days | |
| Request for Electronic Drug Price Monitoring System (EDPMS) Account RevalidationDrugstores renew their medicine price reporting account each year.Service · MOH None 35 Minutes | Service | MOH | None | 35 Minutes | |
| Request for Certificate of Compliance (COC) in Electronic Drug Price Monitoring System (EDPMS)Drugstores get a certificate showing they comply with medicine price reporting rules.Service · MOH None 3 Days | Service | MOH | None | 3 Days | |
| Unified Pricing Certification in Electronic Drug Price Monitoring System (EDPMS)Drugstore chains with the same prices in all branches report once for every branch.Service · MOH None 19 Days | Service | MOH | None | 19 Days | |
| Request for Change of Name/Address of the Establishment in Electronic Drug Price Monitoring System (EDPMS)Drugstores update their business name or address in the medicine price reporting system.Service · MOH None 2 Days | Service | MOH | None | 2 Days | |
| Issuance and Re-Issuance of Certificate of Quality for Animal Bite Treatment Center (ABTC)/ Animal Bite Clinic (ABC)Health facilities get certified as animal bite treatment centres or clinics.Service · MOH None 18 Days, 10 Minutes | Service | MOH | None | 18 Days, 10 Minutes | |
| Request for Commercial Fishing Vessel / Gear License (CFVGL) and Gear RegistrationLicense for a commercial fishing vessel and its gear.Service · MAFAR Depends on vessel gross tonnage (GT), from PHP 200 + PHP 2/GT for small vessels 3 working days, 4 hours and 30 minutes, plus 1-4 days travel for field inspection depending on the province | Service | MAFAR | Depends on vessel gross tonnage (GT), from PHP 200 + PHP 2/GT for small vessels | 3 working days, 4 hours and 30 minutes, plus 1-4 days travel for field inspection depending on the province | |
| Request for Certificate of Clearance to Commercial Fishing VesselsClearance certificate for commercial fishing vessels.Service · MAFAR PHP 200 (small scale), PHP 400 (medium scale), PHP 600 (large scale) | Service | MAFAR | PHP 200 (small scale), PHP 400 (medium scale), PHP 600 (large scale) | — | |
| Request for Fishpond Lease Agreement (FLA)Lease of public land for a fishpond.Service · MAFAR Application fee PHP 2,000; cash bond PHP 100 per hectare; rental fee PHP 100 per hectare 5 working days, 6 hours and 50 minutes, plus travel time for field inspection | Service | MAFAR | Application fee PHP 2,000; cash bond PHP 100 per hectare; rental fee PHP 100 per hectare | 5 working days, 6 hours and 50 minutes, plus travel time for field inspection | |
| Request for Local Transport Permit (LTP) for In-Country Trans-boundary Movement of Live Aquatic Species, Processed, Frozen, Chilled and Dried Aquatic ProductsPermit to move fish and aquatic products within the country.Service · MAFAR See the relevant Fisheries Administrative Order | Service | MAFAR | See the relevant Fisheries Administrative Order | — | |
| Request of Issuance of HACCP/SSOP/GMP/GHP CertificatesFood safety certificates for fish processing establishments after inspection.Service · MAFAR None 5 days, 1 hour and 20 minutes | Service | MAFAR | None | 5 days, 1 hour and 20 minutes | |
| Request of Health Certificate for In-Country Trans-boundary Movement of Live Shrimps, Live Aquatic Species and Seaweeds for Aquaculture PurposesHealth certificate after lab analysis of stock to be transported.Service · MAFAR None 3 hours and 20 minutes | Service | MAFAR | None | 3 hours and 20 minutes | |
| Request for Aquaculture Farm RegistrationRegistration of a fish farm after inspection.Service · MAFAR None 6 days and 12 hours, plus 9 working days for lab exam and approval at BFAR Central Office and 2-4 days travel | Service | MAFAR | None | 6 days and 12 hours, plus 9 working days for lab exam and approval at BFAR Central Office and 2-4 days travel | |
| Application for Zoning CertificationCertifies that a project fits the land zoning, for towns without an approved land use plan or zoning ordinance.Service · MHSD PHP 216 (per schedule of fees); PHP 720 per hectare for land conversion 5 days, 2 hours and 25 minutes | Service | MHSD | PHP 216 (per schedule of fees); PHP 720 per hectare for land conversion | 5 days, 2 hours and 25 minutes | |
| Application for Locational ClearanceClearance needed before a building permit, confirming the project fits the land use plan and zoning.Service · MHSD See schedule of fees 2 days, 2 hours and 35 minutes (excluding delays for nonconforming projects or added inspections) | Service | MHSD | See schedule of fees | 2 days, 2 hours and 35 minutes (excluding delays for nonconforming projects or added inspections) | |
| Application for Preliminary Subdivision Development Plan (PSDP), Development Permit (DP), and Alteration Plan (AP)Permits for planning, developing or altering a subdivision project.Service · MHSD 18 days, 3 hours and 20 minutes (excluding time for corrections or incomplete documents) | Service | MHSD | — | 18 days, 3 hours and 20 minutes (excluding time for corrections or incomplete documents) | |
| Application for Certificate of Registration (CR) and License to Sell (LS)Registration and license needed before selling subdivision lots or condominium units to the public.Service · MHSD CR: PHP 420 (socialized) or PHP 720 (economic); LS: PHP 24 (socialized) or PHP 72 (economic) per saleable lot, plus PHP 3 per sq m of housing area; inspection fee PHP 1,500 6 days, 16 hours and 10 minutes (excluding delays from incomplete documents) | Service | MHSD | CR: PHP 420 (socialized) or PHP 720 (economic); LS: PHP 24 (socialized) or PHP 72 (economic) per saleable lot, plus PHP 3 per sq m of housing area; inspection fee PHP 1,500 | 6 days, 16 hours and 10 minutes (excluding delays from incomplete documents) | |
| Application for Certificate of Completion (COC) of Subdivision ProjectsCertifies a registered project was finished as approved, before turnover of roads, parks and open spaces.Service · MHSD 6 days, 17 hours and 55 minutes | Service | MHSD | — | 6 days, 17 hours and 55 minutes | |
| Application for Registration of Real Estate Brokers, Salespersons, Business Firms, and DealersRegistration needed to sell subdivision lots or condominium units.Service · MHSD PHP 720 (broker, dealer, business firm); PHP 288 (salesperson) 6 days, 12 hours and 45 minutes (excluding applicant delays) | Service | MHSD | PHP 720 (broker, dealer, business firm); PHP 288 (salesperson) | 6 days, 12 hours and 45 minutes (excluding applicant delays) | |
| Venues, libraries & public information | |||||
| Request for Reservation or Rental of the Shariff Kabunsuan Cultural Complex (SKCC)Rent of the SKCC hall (up to 450 persons) for meetings, trainings, weddings, graduations and similar events.Service · OCM PHP 3,000, excluding electricity 1 hour, 15 minutes | Service | OCM | PHP 3,000, excluding electricity | 1 hour, 15 minutes | |
| For suppliers & contractors | |||||
| Request for Schedule Delivery of SuppliesSuppliers get an approved date and time to deliver goods to the ministry.Service · MOH None 2 Hours, 30 Minutes | Service | MOH | None | 2 Hours, 30 Minutes | |
| Request for Inspection and Acceptance of Supplies DeliveredSuppliers get delivered goods inspected and accepted, with an Inspection and Acceptance Report for payment.Service · MOH None 1 Hour, 45 Minutes | Service | MOH | None | 1 Hour, 45 Minutes | |
| Issuance of Notice to ProceedWinning contractors get the formal go-signal to start work on a ministry project.Service · MOH None 1 Hour, 5 Minutes | Service | MOH | None | 1 Hour, 5 Minutes | |
| Request for Pre-construction/As-stake Survey of Site CertificationContractors get a project site surveyed and certified ready for construction.Service · MOH None 17 Days, 1 Hour, 26 Minutes | Service | MOH | None | 17 Days, 1 Hour, 26 Minutes | |
| Request for Site Inspection and Issuance of Inspection Report and Statement of Work AccomplishedContractors get project work inspected and certified so they can bill for payment.Service · MOH None 14 Days, 2 Hour, 6 Minutes | Service | MOH | None | 14 Days, 2 Hour, 6 Minutes | |
| Issuance of Certificate of Completion and/or AcceptanceContractors get a certificate that their project or delivery is complete and accepted.Service · MOH None 1 Hour, 5 Minutes | Service | MOH | None | 1 Hour, 5 Minutes | |
| Request for Work Suspension and Contract Time ExtensionContractors ask to pause work or extend the deadline when delays are beyond their control.Service · MOH None 1 Day, 3 Hours, 35 Minutes | Service | MOH | None | 1 Day, 3 Hours, 35 Minutes | |
| Request for Variation OrderContractors get approval to add, drop or change work in an ongoing project.Service · MOH None 19 Days, 1 Hour, 16 Minutes | Service | MOH | None | 19 Days, 1 Hour, 16 Minutes | |
| Purchase of Bidding DocumentsSale of bidding documents to prospective bidders.Service · MHSD Depends on the approved budget of the contract, up to PHP 75,000 50 minutes | Service | MHSD | Depends on the approved budget of the contract, up to PHP 75,000 | 50 minutes | |
| Request for Contract PaymentRelease of payment to contractors, consultants and suppliers.Service · MHSD None | Service | MHSD | None | — | |
| Releasing of Check PaymentsSuppliers, service providers and consultants collect their check payments and tax certificates (BIR 2307).Service · BWC None 28 minutes | Service | BWC | None | 28 minutes | |
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